Conquestador Casino Privacy Policy

At Conquestador, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services at conquestador.com. By registering an account or using our platform, you agree to the practices described in this document. We encourage you to read it carefully and contact us at support@conquestador.com if you have any questions about how we handle your data.

1. Who We Are

We are Cavolo Boss Limitada, registration number 3-102-899055, with our registered office at Ofident Building, Office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. Here at Conquestador Casino, we operate the platform accessible at conquestador.com and act as the data controller responsible for your personal information.

Please note that payments on our platform are managed by Stormelon LTD., a company registered in the Republic of Cyprus, with its principal office at Griva Digeni 81, Marinos Court, 3rd Floor, Flat/Office 301, 6043, Larnaca, Cyprus (Reg. No: HE473373), acting as an authorised agent on behalf of its parent company, Cavolo Boss. When you make or receive payments through Conquestador, your financial data may be processed by Stormelon LTD. in accordance with applicable data protection standards.

2. Information We Collect

Our Conquestador online casino collects several categories of personal data to operate our services effectively, comply with legal obligations, and protect the integrity of our platform. The types of information we may collect about you include:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and m)cbOH3b&L$WARXN credentials used at Conquestador casino login
• Government-issued identification documents (passport, national ID, driver's licence)
• Proof of address documentation

2.2 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, dates, and payment methods
• Payment instrument details (card numbers, e-wallet identifiers) used via Visa, Mastercard, Skrill, Neteller, ecoPayz, MuchBetter, Jeton, Interac, Flexepin, Neosurf, AstroPay, Apple Pay, and other supported methods
• Verification records associated with transactions above 1,000 USD, as required by our security and anti-fraud procedures

2.3 Gaming Activity Data

• Game history, bet amounts, wins, losses, and session duration
• Bonus usage, including information related to any Conquestador bonus code or promotional offer you have activated
• Tournament participation, achievement progress, and loyalty level data
• Free spin activity, including Conquestador free spins records tied to welcome offers

2.4 Technical and Device Data

• IP address and geolocation data
• Device type, operating system, and browser information
• Session logs and cookies — we do not currently offer a dedicated Conquestador casino app, but our mobile browser platform collects the same technical data
• Referral source and affiliate tracking data, including data relevant to our Conquestador casino affiliates programme

2.5 Communications Data

• Messages and correspondence sent to our support team via live chat or email
• Responses to surveys, feedback forms, or promotional communications

3. How We Use Your Information

We at Conquestador Casino use your personal data for clearly defined purposes. We will not use your information in ways that are incompatible with the purposes set out below:

• Account management: We use your registration data to create and maintain your account, verify your identity, and facilitate the Conquestador login process securely.
• Service delivery: We process your gaming and transaction data to provide access to our casino, live casino, sportsbook, esports, racing, and predictions products.
• Bonus and promotion administration: We use data related to your activity to apply Conquestador casino bonus codes, process Conquestador no deposit bonus offers where eligible, and manage our loyalty and VIP programmes.
• Legal and regulatory compliance: We are licensed under the Government of the Autonomous Island of Anjouan, Union of Comoros (Licence No. ALSI-082404002-FI1), and we hold licence number MGA/B2C/394/2017. We process your data as required to meet our obligations under these licences, including Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
• Fraud prevention and security: We monitor gaming and financial activity to detect suspicious behaviour and protect the integrity of our platform.
• Customer support: We use your contact and account data to resolve queries raised through our 24/7 live chat and email support channels.
• Personalisation and marketing: Where you have provided consent, we may use your data to send relevant promotional communications about our services, including updates on Conquestador bonus codes and new promotions.

4. Legal Basis for Processing

Our Conquestador platform processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted when creating your account.
• Legal obligation: Processing necessary to comply with licensing requirements, AML regulations, and identity verification obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, which you may withdraw at any time by contacting us at support@conquestador.com.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and ensure our services function correctly. At Conquestador Casino, we may use the following types of cookies:

• Essential cookies: Required for the platform to function, including session management and secure Conquestador casino sign in processes.
• Analytics cookies: Help us understand how players interact with our site so we can improve navigation, game access, and promotional pages.
• Marketing and affiliate cookies: Track referrals and promotional campaign performance, including data relevant to our affiliates programme.
• Preference cookies: Remember your settings and preferences to personalise your experience.

You may manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our platform.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors: We share necessary financial data with Stormelon LTD. and our payment partners to process deposits and withdrawals.
• Game providers: Data may be shared with software providers such as Pragmatic Play, Evolution, Microgaming, Play'n GO, and others to facilitate gameplay and resolve disputes.
• Regulatory and legal authorities: We may disclose your data to licensing bodies, law enforcement, or other authorities where required by law or our licensing obligations.
• Affiliate partners: We share limited data with affiliates participating in our Conquestador casino affiliates programme to track referrals and commissions.
• KYC and compliance providers: We use third-party identity verification services to carry out required due diligence checks.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to keep your records for a minimum of five years following account closure. We will securely delete or anonymise your data once it is no longer needed for any legitimate purpose.

8. Your Rights

Depending on your jurisdiction and applicable law, you may have the following rights with respect to your personal data held by us:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to restrict or object to certain types of processing
• The right to data portability where technically feasible
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us directly at support@conquestador.com. We will respond to all verified requests within a reasonable timeframe in accordance with applicable law.

9. Restricted Jurisdictions and Data Access

We are unable to offer our services to players in certain jurisdictions. We do not permit players from the United States to access our platform, and we do not accept players who are residents of restricted or disputed territories, including without limitation Crimea and the Democratic People's Republic of Korea. If we determine that you are accessing our Conquestador online casino from a jurisdiction where gambling is illegal, we reserve the right to terminate your account immediately without prior notice, and your data may be retained solely for compliance and legal purposes.

10. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices include encryption of sensitive data in transit and at rest, access controls limiting who within our organisation can view your information, and regular monitoring of our systems for vulnerabilities. Despite these measures, no online platform can guarantee absolute security, and you use our services at your own risk in this regard.

11. Children and Minors

Our services are strictly intended for adults aged 18 or over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has registered an account or provided us with personal data, we will immediately close the account and delete the associated information.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make significant changes, we will notify you by email or by posting a prominent notice on our platform. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data at Conquestador.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with our team. You can reach us at support@conquestador.com or via the 24/7 live chat feature available directly on our website. We are committed to resolving any privacy-related concerns promptly and transparently.