Responsible Gaming at Conquestador Casino

Our Commitment to Player Safety

Responsible gaming is not an afterthought at Conquestador — it is a core pillar of how we operate. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-082404002-FI1), and we take the obligations that come with that licence extremely seriously. Our platform is designed to give you full control over your gaming activity, and we continuously review and improve our responsible gaming policies to ensure they remain effective and up to date.

Here at Conquestador Casino, we actively encourage all of our players to set personal boundaries before they start playing. We want gaming to remain a form of leisure — never a source of financial stress or emotional harm. The moment you notice that playing is no longer fun, we urge you to use the tools available to you or contact our support team immediately.

Responsible Gaming Tools We Offer

We at Conquestador provide a range of practical tools that allow you to manage your gaming activity. These tools are available directly through your account, and our support team is always on hand to help you activate them at any time.

Deposit Limits

You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, you will not be able to deposit more than the amount you have chosen within the selected time frame. If you wish to lower your limit, the change takes effect immediately. Increases to limits, however, are subject to a cooling-off period to ensure impulsive decisions cannot be made in the heat of the moment.

Loss Limits

Our platform allows you to set a cap on how much you are comfortable losing within a defined period. This is one of the most effective tools for keeping your gaming within a budget you can afford. We strongly recommend that every player takes a moment to set a loss limit that reflects their personal financial situation.

Session Time Limits

At Conquestador Casino, we allow you to control how long you spend on our platform in a single session. Setting a session time limit means you will receive a notification — or be automatically logged out — once your chosen time has elapsed. This helps prevent the kind of extended play that can sometimes lead to poor decision-making.

Reality Checks

We offer regular reality check notifications that remind you how long you have been playing during a session. These pop-up reminders appear at intervals you choose and provide a moment of pause — giving you the opportunity to reflect on whether you wish to continue playing or take a break.

Self-Exclusion

If you feel that you need a longer break from gaming, we at Conquestador offer a self-exclusion option. You can choose to exclude yourself from our platform for a set period — ranging from a defined number of days to a permanent exclusion. During a self-exclusion period, you will be unable to access your account, and we will not send you any promotional communications. To request self-exclusion, please contact our support team directly via live chat or email at support@conquestador.com.

Account Closure

If you wish to permanently close your account with us, our support team can process this request for you at any time. We will act on your request promptly and ensure that no further access is possible once closure has been confirmed.

Recognising Problem Gambling

We encourage all of our players to be honest with themselves about their gaming habits. Problem gambling can affect anyone, regardless of age, background, or experience. Here at Conquestador, we want you to be aware of the warning signs so that you can seek help before a problem becomes serious.

You may be experiencing difficulties with gambling if you recognise any of the following behaviours:

• Spending more money or time on gaming than you originally intended
• Chasing losses in an attempt to win back money you have lost
• Feeling irritable, anxious, or restless when you are not playing
• Neglecting personal responsibilities, relationships, or work in favour of gaming
• Borrowing money or selling possessions to fund your gaming activity
• Feeling a compulsive need to keep playing even when it is no longer enjoyable
• Hiding your gaming activity from friends or family members
• Using gaming as a way to escape stress, depression, or other emotional difficulties

If any of these signs resonate with you, we strongly encourage you to reach out to us immediately or contact one of the independent support organisations listed below.

Protecting Minors

At Conquestador Casino, we maintain a strict policy of zero tolerance when it comes to underage gaming. Our platform is exclusively for adults aged 18 and over, and we verify the age of every player during our account registration and verification process. We will never knowingly allow a minor to open an account or access our games.

We also recommend that adults who share devices with children take proactive steps to prevent minors from accessing online gaming platforms. This includes:

• Installing parental control software on shared devices
• Keeping login credentials and m)cbOH3b&L$WARXNs private and secure
• Logging out of your account completely after each session
• Using filtering tools provided by your internet service provider

If you suspect that a minor has accessed our platform, please contact us immediately at support@conquestador.com. Our team will investigate and take appropriate action without delay.

Support Organisations and External Resources

We at Conquestador Casino recognise that professional help is sometimes the most important step a player can take. If you or someone you know is struggling with problem gambling, we encourage you to reach out to one of the following independent organisations. These services are confidential, free of charge, and available around the clock:

We actively encourage anyone who feels they may have a problem to contact one of these organisations. There is no shame in seeking help — and getting support early makes a significant difference.

How to Contact Us About Responsible Gaming

Our support team at Conquestador is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming requests with sensitivity and discretion. If you would like to activate any of the tools described on this page, discuss your gaming habits, or request a self-exclusion, please do not hesitate to get in touch with us through any of the following channels:

• Live Chat: Available 24/7 directly on our website
• Email: support@conquestador.com
• Help Centre: Browse our FAQ section for guidance on account tools and limits

We at Conquestador Casino will always respond to responsible gaming requests as a matter of priority. Your safety and wellbeing come first — and we are here to support you every step of the way. New players can easily get started with the quick sign up process, and we also offer a range of bonuses designed with responsible play in mind.