Conquestador Casino Terms and Conditions

Welcome to Conquestador Casino. These Terms and Conditions govern your use of our website at conquestador.com and all services we provide. By registering an account, accessing our platform, or placing any bet, you confirm that you have read, understood, and agreed to these terms in full. We are operated by Cavolo Boss Limitada, registration number 3-102-899055, Ofident Building, Office 3, Costa Rican North American Cultural Center, 200M North and 50M East, San Pedro, Barrio Dent, San Jose, Costa Rica. Our payment operations are managed by Stormelon LTD., a company registered in the Republic of Cyprus, with its principal office at Griva Digeni 81, Marinos Court, 3rd floor, flat/office 301, 6043, Larnaca, Cyprus (reg. No: HE473373), acting as an authorized agent on behalf of its parent company Cavolo Boss. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros — licence No. ALSI-082404002-FI1, as well as licence number MGA/B2C/394/2017. If you have any questions about our terms, please contact us at support@conquestador.com.

1. Definitions and Scope

Throughout these Terms and Conditions, "we", "us", and "our" refer to Conquestador Casino and its operating entities. "You" and "your" refer to any individual who accesses or uses our platform. "Account" means the personal account you hold with us. "Bonus Funds" refers to any promotional credit awarded under our bonus programme. "Real Money" or "Cash Balance" refers to funds deposited directly by you. These terms apply to all products and services we offer, including our casino, live casino, sportsbook, esports betting, racing, and predictions book. Our complete service is available in English, and English is the only interface language we currently offer.

2. Eligibility and Account Registration

2.1 Age and Legal Requirements

At Conquestador Casino, we require all players to be at least 18 years of age to register and play. By creating an account with us, you confirm that you meet the minimum age requirement and that gambling is lawful in the jurisdiction from which you are accessing our services. We reserve the right to request age verification documents at any time and to suspend or close accounts where we are unable to confirm eligibility.

2.2 Restricted Territories

We do not permit players from certain jurisdictions to register or play on our platform. For the avoidance of doubt, we do not permit USA players accessing our website. This restriction appears throughout our terms and applies absolutely. Additionally, by creating and using an account, you warrant that you are not a resident of any restricted or disputed territory, including without limitation Crimea and the Democratic People's Republic of Korea. We treat any attempt to access our platform from a jurisdiction where playing is illegal as grounds for immediate account termination without notice. We also restrict access from Ontario and New Zealand. It is your sole responsibility to ensure that accessing our services is lawful in your jurisdiction before registering.

2.3 One Account Per Customer

We permit only one account per customer, per household, per address, per shared computer, and per shared IP address. If we identify multiple accounts linked to the same individual or household, we will treat these as duplicate accounts and may close them immediately, voiding any associated bonuses or winnings. If you have lost access to your original account and genuinely need to create a new one, you are obliged to inform us in advance and receive explicit written permission before creating any duplicate account. Unauthorised duplicate accounts will be closed without notice.

3. Account Verification (KYC)

Here at Conquestador Casino, we are required to verify the identity of all players before processing withdrawals. We may request identity documents, proof of address, and proof of payment method at any time. Full verification is required before we process any withdrawal, and withdrawal requests will not be processed until verification is complete. For withdrawal amounts above 1,000 USD, we additionally reserve the right to conduct a review of your game transactions over a period of 48 hours, in addition to the standard identity checks. We may also request enhanced verification at any other time as part of our ongoing compliance obligations. Failure to provide requested documents may result in account suspension.

4. Deposits and Withdrawals

4.1 Deposits

Our minimum deposit is 20 in your account currency (USD 20 or EUR 20). We accept deposits via Interac, Visa, Mastercard, ecoPayz, MuchBetter, Jeton, Flexepin, Neosurf, AstroPay, Apple Pay, Bank Transfer, Qiwi, YandexMoney, Skrill, and Neteller. You can enjoy our bonuses and play games for real money only after you have funded your account with at least $20. Please note that fees may apply to certain payment methods — Qiwi carries a 3% fee and YandexMoney a 4% fee. We process all deposits in USD or EUR depending on your account currency.

4.2 Withdrawals

At Conquestador Casino, we guarantee every verified account at least 5,000 USD per calendar month in withdrawals. Any amount above this monthly limit is set individually and subject to review at our discretion. We accept withdrawals via Interac, Visa, Mastercard, ecoPayz, MuchBetter, Jeton, Flexepin, Neosurf, AstroPay, Apple Pay, Bank Transfer, and cryptocurrency. Our finance department may take up to 24 hours to process a withdrawal request after you have initiated it, provided that you have undergone full profile verification and passed all additional checks. Once we have successfully processed your withdrawal request, the receipt of funds into your account may take additional time depending on your chosen payment method or your bank's regulations.

4.3 Withdrawal Turnover Requirement

We require a minimum bet turnover equal to your deposit amount multiplied by 3 before any withdrawal can be processed, regardless of whether a bonus is active. We reserve the right to withhold a fee of 10% from a withdrawal amount, or to decline the withdrawal request entirely, in cases where deposited funds requested for withdrawal have not been put into play at this required level. Please note that two withdrawals per day are free of charge; additional withdrawals on the same day incur a 10% fee per transaction.

4.4 Withdrawal Processing Time

Our standard withdrawal processing time at Conquestador Casino is up to 24 hours for fully verified accounts. Amounts exceeding 1,000 USD carry an additional 48-hour window during which we may conduct a review of your game transactions. The conquestador casino withdrawal time you experience may therefore vary depending on verification status, the amount requested, and the payment method selected. We do not guarantee specific transfer times once a withdrawal has been processed on our side, as these depend on third-party payment providers and banking institutions.

5. Bonuses and Promotions

5.1 Welcome Package

We offer new players at Conquestador Casino a five-stage welcome package combining deposit bonuses, free spins, a live casino voucher, and a sportsbook free bet, all unlocked from a single qualifying first deposit of at least $20. Our first deposit bonus is structured in three tiers by deposit amount: 200% up to $50 for deposits of $20–$49 (25x wagering on deposit plus bonus); 150% up to $300 for deposits of $50–$499 (25x); and 100% up to $2,000 for deposits of $500 or more (30x). Bonus winnings from the first deposit are capped at 10x the bonus amount. Subsequent stages offer: 100% up to $300 on the second deposit (25x, capped at 15x winnings); 50% up to $400 on the third (20x, no cap); 50% up to $500 on the fourth (20x, no cap); and 25% up to $750 on the fifth (20x, no cap). Each stage must be activated within 70 days of the previous deposit or registration, and once activated, wagering must be completed within 30 days or the bonus may be removed.

5.2 Free Spins

We award up to 200 free spins as part of our welcome package, distributed across 10 sets of 20 spins each. The first set is awarded on a qualifying deposit of $20 or more, with each subsequent set released after meeting a wagering milestone. Each set of spins expires 72 hours after the previous set's wagering is completed. Free spin winnings are credited to your bonus balance and subject to 30x wagering at a 10x winnings cap. You must claim the conquestador free spins offer within 365 days of registration. Our conquestador casino free spins are available to all new players who complete a qualifying first deposit.

5.3 Lightning Roulette Voucher and Sportsbook Free Bet

Here at Conquestador Casino, we also award a EUR 10 live casino voucher and a EUR 10 sportsbook free bet upon your first qualifying deposit. The Lightning Roulette voucher is playable exclusively on Evolution's Lightning Roulette, must be wagered once before winnings transfer to the bonus wallet, and those funds are then subject to 30x wagering with a 2,000 winnings cap. It must be activated within 365 days and qualified within 3 days of activation. The sportsbook free bet must be placed as a single bet at odds of 1.5 or greater, with only net winnings credited to the bonus wallet, followed by 20x wagering, and must be qualified within 3 days of activation.

5.4 General Bonus Terms

Our Conquestador Casino bonus system operates on a queue basis — only one wagering bonus or one turnover bonus may be active at any time. Additional bonuses claimed while one is active are held as pending and activate automatically once the active bonus is resolved. By creating a withdrawal request, you automatically cancel all active and pending bonuses. Even if your withdrawal request is subsequently rejected for any reason, cancelled bonus balances will not be restored. We offer a conquestador bonus code system for certain promotional offers — valid bonus codes for conquestador casino must be entered at the time of deposit to qualify. Any conquestador casino bonus codes in circulation are subject to the specific terms attached to each individual promotion and these general terms. Any wager exceeding EUR 4 in total stake while a bonus is active may result in forfeiture of that bonus.

5.5 Wagering Contributions

Not all games contribute equally to wagering requirements. At Conquestador Casino, slots contribute 100% toward wagering. Blackjack, Video Poker (including Jacks or Better, Aces and Faces), Baccarat, Roulette, Casino Hold'em, 2 Ways Royal, Craps, Sic Bo, and arcade games including Heads or Better and Dice Twister contribute 5%. Sports bets contribute between 100% and 200%. Games contributing 0% under the general bonus terms are prohibited while bonus funds are active. Sportsbook bets are exempt from the standard 20% maximum stake rule.

5.6 Bonus Winnings Cap on Large Amounts

By accepting bonuses from us and obtaining winnings from those bonuses exceeding five thousand dollars, we reserve the right to limit withdrawal of such winnings to a maximum of five thousand dollars within any 7-day period.

6. Player Levels and Loyalty Programme

We operate two parallel loyalty structures at Conquestador Casino. The first is a seven-level Player Levels scheme where your level is determined by your total cash wagers within the current calendar month and the two months with the highest total wagers from the previous four calendar months, weighted by game type. Benefits across levels include rising cashback rates on casino (10% to 20%), live dealer (5% to 10%), and sports (5% to 12.5%), as well as an improving rebate rate (0.05% to 0.25%) and increasing payout frequency. A deposit is required to activate cashback at levels 1 through 6, ranging from 100% of the cashback amount at levels 1–2 down to no deposit requirement at level 7. Wagering requirements on cashback fall from 6x at level 1 to 0x at level 7. We reserve the right to refuse level changes at our sole discretion, and our decisions regarding Player Levels are final and not subject to appeal. We may amend or withdraw Player Levels at any time without prior notice.

Our second loyalty structure features twenty statuses — from Novice through Bronze, Silver, Gold I–IV, Platinum I–VI, Diamond I–VI, to Ultimate — with its own rebate calculation and daily reload bonuses. Rebates under this scheme accrue based on your cash-wallet bets and are claimable daily from Bronze level upward. Unclaimed rebates lapse after 72 hours and unclaimed reload bonuses after 24 hours. Daily reload bonuses carry no deposit requirement and no wagering requirement and are announced by email only. You are responsible for checking your email, including spam folders, to claim these offers. Per-level thresholds and per-game contributions are maintained on separate pages and may be updated at any time based on our antifraud assessments.

7. Responsible Gambling

At Conquestador Casino, we are committed to promoting safe and responsible gambling. We provide tools to help you manage your play, including deposit limits, session limits, and self-exclusion options. If you feel that gambling is negatively affecting your life, we encourage you to contact our support team at support@conquestador.com or access our responsible gambling resources directly on our platform. We take player welfare seriously and work in partnership with recognised organisations to provide guidance and support. We do not permit underage gambling and enforce strict age verification procedures across all aspects of our service.

8. Fair Use and Prohibited Conduct

We take the integrity of our platform seriously. The following behaviours are strictly prohibited and may result in immediate account closure, forfeiture of bonuses and winnings, and permanent blocking:

• Recouping 90% or more of stakes in winnings to build turnover with minimal win/loss expectancy
• Placing single or multiple cash stakes of 20% or more of the original bonus amount
• Building a balance and then significantly changing your betting patterns
• Placing large stakes followed by a drop in stake size of 75% or more
• Placing wagers above USD 5 followed by a reduction in stake size of more than 50%
• Betting at odds below 1.60 or playing games with a calculated RTP of 98% or higher to meet wagering requirements
• Exploiting technical features of our platform to build turnover artificially
• Placing opposite bets in sports or live games to hedge bonus exposure
• Using VPNs or other tools to mask your location or circumvent our geo-restrictions
• Creating multiple accounts or sharing accounts with other individuals

We reserve the right to withhold or void winnings, cancel bonuses, and permanently close accounts where we determine any of the above has occurred. Our Conquestador Casino platform monitors all activity to detect and prevent abuse of our bonus and loyalty systems.

9. Games and Software

We offer over 4,000 games at Conquestador Casino, including more than 1,000 slots, table games, live dealer titles, crash games, jackpot games, and buy-bonus titles. Our game library is powered by a range of leading providers including Pragmatic Play, Microgaming, Play'n GO, Evolution, Red Tiger Gaming, Hacksaw Gaming, Nolimit City, BGaming, PG Soft, Wazdan, Thunderkick, Spribe, Playson, and RubyPlay, among others. We also offer a full sportsbook covering over 30 sports, an esports book with dedicated rules for CS2, Dota 2, Valorant, League of Legends, and many more, as well as horse racing, greyhound racing, and a predictions book. We currently do not have a dedicated mobile application, but our browser-based platform is fully optimised for all mobile devices and offers the complete range of our services without requiring any download.

10. Jackpot Games

Some of the games we offer are progressive jackpot games whose prize pool grows with every real-money bet placed. Our jackpot product operates as a paid opt-in side bet with its own terms and conditions. Participation in jackpot rounds requires an additional stake beyond the base game bet. Jackpot prizes are subject to verification before payment and are governed by the specific terms applicable to each jackpot product. We reserve the right to withhold jackpot payments pending verification of the winning bet.

11. Currency and Transactions

We operate primarily in USD and EUR. Our welcome bonus terms are denominated in USD, while our promotions terms and achievements rules are denominated in EUR. Player Level thresholds are calculated in USD before conversion to your wallet currency. Please be aware that currency conversion fees may apply depending on your payment method. We are not responsible for any exchange rate losses you may incur in connection with deposits or withdrawals.

12. Intellectual Property

All content on our platform, including but not limited to software, text, graphics, logos, game content, and audio-visual materials, is the property of Conquestador Casino or our licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any of our content without our express written permission. Unauthorised use of our intellectual property may result in legal action.

13. Limitation of Liability

We provide our services on an "as is" basis and make no warranties, express or implied, regarding the availability, accuracy, or fitness for purpose of our platform. We are not liable for any loss of data, interruption of service, or financial losses arising from technical failures, third-party payment processing delays, or circumstances beyond our reasonable control. Our total liability to you in connection with any claim arising out of your use of our services is limited to the net deposits you have made in the 12 months preceding the relevant claim, to the extent permitted by applicable law.

14. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. Where we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our conquestador online casino following notification of any changes constitutes your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates. The most current version of our terms will always be available at conquestador.com.

15. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica. Any dispute arising out of or in connection with your use of our platform that cannot be resolved through our internal complaints procedure should be referred to our licensed dispute resolution body. If you wish to raise a complaint, please contact us in the first instance at support@conquestador.com. We are committed to resolving all complaints fairly and promptly. Our customer support team is available 24/7 via live chat and email to assist you with any queries relating to your conquestador login, conquestador withdrawal, or any other aspect of your experience with us.

16. Contact Us

If you have any questions about these terms, our bonus programme including conquestador casino bonus codes and any conquestador no deposit bonus offers, or any other aspect of our service, please do not hesitate to reach out to our team:

• Email: support@conquestador.com
• Live Chat: Available 24/7 directly on our website at conquestador.com
• FAQ / Help Centre: Accessible via the Support section of our platform

We are here to help and look forward to providing you with the best possible experience at Conquestador Casino.